The Qdirect platform is pretty seamless, but sometimes you might not be satisfied with the value you did or didn’t receive.

That’s when you create a dispute. You can only do this 30 minutes after you/ the other party has clicked on paid.

It’s a simple process, all you have to do is log in to the web platform - www.quidax.com 

Click on "Qdirect”.

Go to "my trade" and click on "view trade".

Please input your reason for creating the dispute in the comment box.

Scroll down and tap "start a dispute on this trade".

Once you have done this, you can reach out to support@quidax.com with the subject “Please resolve my Dispute”. Please make sure you provide accurate details of the transaction.

An agent will investigate this and resolve the dispute.