It’s important for us to distinguish between disabling buy/sell services, closing a Quidax account, and preventing access to funds.
Disabling Buy/Sell Services
From time to time, due to violations of our User Agreement, Quidax may restrict access to buy/sell services on a user’s account. This can happen for a number of reasons including, but not limited to, high risk of fraud. When this happens, customers retain full use of their digital currency wallets even though buy/sell services are disabled. Additionally, any local currency funds or other local currency wallets can be withdrawn to a verified bank account.
Closing a Quidax Account
Similar to above, due to violations of our User Agreement, Quidax may initiate closure of customer accounts. This can happen for a number of reasons including, but not limited to, engaging in prohibited activity as defined in our User Agreement. When this happens, buy/sell services are disabled and in addition, you are no longer permitted to use your Quidax account as a digital currency wallet. However, you are allowed to withdraw all funds from your Quidax account and send it to any wallet address you choose, so access to digital currency is never “frozen” in this case. You are also allowed to clear any balances in your local currency wallet by withdrawing to a verified bank account before the account closure.
Note that if your account is closed in this manner while a buy or deposit is pending, the funds will be available to withdraw once the transaction completes.
Preventing access to funds
In extremely rare circumstances, and only where required by law, Quidax may block or “freeze” customer funds on our platform. We will take this action only when:
- We are required to comply with an order from a court or other authority that has jurisdiction over Quidax which compels us to restrict access to funds.
- We are required by law to freeze or block assets in compliance with a sanctions program, including, but not limited to sanctions programs administered.