If you have made a bank transfer to Quidax account and not seen the value reflected in your wallet, the first thing you need to do is to confirm that you have made a deposit request, using your unique code. For more information on depositing Naira to your Quidax account using the bank deposit method, click here

If you have confirmed that you have made the deposit request, the deposit will be confirmed on receipt of the funds by the Quidax accounts team.

How long does it take the accounts team to confirm the deposit?
Our account team strives to confirm deposits within 10 minutes of receipt of funds, however, we have noticed that it could take hours for us to receive it in our accounts, even after it has been transferred by the user. 
In this case, we only confirm the deposit once we have receipt of the funds.

N.B. Receipts of successful transfer by the user will not suffice for confirmation of deposits.