How do I verify my identity?

 In supported countries, Quidax allows users to deposit and withdraw their local currencies. However, users who just want to use Quidax to send and receive cryptocurrencies or trade cryptocurrency pairs can do so on Quidax without verifying their accounts.

To verify your identity, click on your email address on the top right of the page, then select “My Account from the dropdown.

Click “Verify” under the Verify Identity option and supply all the required information and documents.

This will open to an identity verification page. Kindly fill the details required. As part of the verification, you will be required to upload a government-issued identity card. This can be your: International Passport, Driver’s License, National Identity Card or Voter’s Card.

Once you have uploaded your identity, kindly upload a picture of yourself preferably a selfie.

After which you need to upload a proof of address, you can upload any of the documents listed under the Upload Proof of Identity drop down.

Kindly note there is a maximum file size of 8 megabytes for each of the required documents (government-issued Identity card, a picture of yourself and proof of address)

Once you have uploaded these documents and filled the details required. click on Submit.

How long does it take for my identity to be verified?

It typically takes 5 minutes but can take as long as 30 minutes for a verification to be complete. However, if your verification fails, we will contact you with the reason.