Your account can be disabled by us for different reasons, such as; suspicious activities on your account, risk of fraud or for other reasons.
If we notice any fraudulent activities on your account, any suspicious activities on your account or any other concerning reason, we might temporarily disable your account.
To re-enable your account, please reach out to our support team here with the following information:
i. Confirm the last time and location you logged in to your account
ii. Confirm the last amount you deposited to your account (Naira and Crypto)
iii. Upload an image of you holding your valid ID document and a piece of paper saying "Quidax enable account and the current date"
N.B. If you haven't deposited before, you can state none.
We strongly advise that you enable Two-Factor Authentication on your account.