Welcome to our Help Center
- General General
- Buying and Selling Cryptocurrency Buying and Selling Cryptocurrency
- Two-Factor Authentication Two-Factor Authentication
- Send/Receive Cryptocurrency Send/Receive Cryptocurrency
- Local Currency (Naira) Deposits Local Currency (Naira) Deposits
- Local Currency (Naira) Withdrawals Local Currency (Naira) Withdrawals
- Quidax Mobile App Quidax Mobile App
- Digital Currency Digital Currency
- Account Management Account Management
- Exchange Services Exchange Services
- Account Verification Account Verification
- Security Security
- Fees & Limits Fees & Limits
General
Buying and Selling Cryptocurrency
Two-Factor Authentication
- How to enable Two-Factor Authentication on a mobile phone
- My Two Factor Authentication (2FA) is not working, I can't access my account, what do I do?
- Google Authenticator Binding Failure
- I lost my phone or can't access my account, how can I disable Two-Factor Authentication on my account?
- 2-Factor Authentication (2FA) FAQ
- How to enable Google Authenticator
Send/Receive Cryptocurrency
- How can I see my transaction on the blockchain?
- Is my Quidax Litecoin address compatible?
- Does Quidax support ERC20 tokens?
- Missing cryptocurrency deposit
- Missing cryptocurrency withdrawal
- I sent XRP from my Quidax wallet to an external wallet without including the destination tag, How can I retrieve it?
Local Currency (Naira) Deposits
- How can I fund my Quidax Naira wallet via Bank Transfer?
- Are deposits via Bank Transfer Instant?
- Do I have to click on Bank transfer before making a deposit?
- Can I transfer to the previous static account number?
- I transferred less than 500,000 Naira to the previous static account number?
- What if I send to the account number from the last transaction?
Local Currency (Naira) Withdrawals
- Why did my withdrawal fail?
- Why has my Naira withdrawal been processing for so long?
- When can you withdraw to your local bank on Quidax?
- How long does it take Quidax to process my withdrawals
- How to save a bank account to my Quidax wallet
- How do I withdraw money to my bank account?
Quidax Mobile App
- Why is the order book exchange not available on the Quidax mobile app?
- I can’t sign into my Quidax account on the Mobile App?
- Is the Quidax Mobile App free?
- What features does the Quidax Mobile App have?
- What is the difference between the Quidax Mobile App and the Web App?
- Can I have multiple accounts on Quidax?
Digital Currency
- What is SegWit?
- Why would I use Bitcoin? Why should I use Bitcoin?
- What is blockchain
- What is Bitcoin Gold?
- What is Litecoin?
- What is DASH?
Account Management
- How can I change my email address on Quidax?
- I don’t have a Quidax Naira wallet?
- How can I change my phone number on Quidax?
- My email activation link has expired, how do I activate my account
- Can I withdraw without verifying my identity?
- No verification link in email
Exchange Services
Account Verification
- I just signed up on Quidax, do I need to verify my account?
- Why do I need to verify my identity?
- Is it safe to use my BVN for Level 2 verification?
- What are the Account Verification Levels/Tiers?
- Accepted Proof of Identity Documents
- BVN Verification for Businesses
Security
- How to re-enable your account on Quidax.
- How to prevent a Phishing attack
- Securing your trading account on Quidax
- Security tips
- Is Quidax present on social media?
- Is it safe to display your wallet address?