Welcome to our Help Center
- General General
- Buying and Selling Cryptocurrency Buying and Selling Cryptocurrency
- Two-Factor Authentication Two-Factor Authentication
- Send/Receive Cryptocurrency Send/Receive Cryptocurrency
- Digital Currency Digital Currency
- Account Management Account Management
- Exchange Services Exchange Services
- Identity Verification Identity Verification
- Security Security
- Fees & Limits Fees & Limits
- Deposits & Withdrawals Deposits & Withdrawals
General
Buying and Selling Cryptocurrency
Two-Factor Authentication
- How to enable Two-Factor Authentication on a mobile phone
- My Two Factor Authentication (2FA) is not working, I can't access my account, what do I do?
- Google Authenticator Binding Failure
- I lost my phone or can't access my account, how can I disable Two-Factor Authentication on my account?
- 2-Factor Authentication (2FA) FAQ
- How to enable Google Authenticator
Send/Receive Cryptocurrency
- How can I see my transaction on the blockchain?
- Is my Quidax Litecoin address compatible?
- Does Quidax support ERC20 tokens?
- Missing cryptocurrency deposit
- Missing cryptocurrency withdrawal
- I sent XRP from my Quidax wallet to an external wallet without including the destination tag, How can I retrieve it?
Digital Currency
- What is SegWit?
- Why would I use Bitcoin? Why should I use Bitcoin?
- What is blockchain
- What is Bitcoin Gold?
- What is Litecoin?
- What is DASH?
Account Management
- How can I change my email address on Quidax?
- I don’t have a Quidax Naira wallet?
- How can I change my phone number on Quidax?
- My email activation link has expired, how do I activate my account
- Can I withdraw without verifying my identity?
- No verification link in email
Exchange Services
Identity Verification
Security
- How to prevent a Phishing attack
- Securing your trading account on Quidax
- Security tips
- Is Quidax present on social media?
- Is it safe to display your wallet address?
- How to secure your digital assets on Quidax
Fees & Limits
Deposits & Withdrawals
- I made a bank deposit and haven't received the funds in my wallet, what do I do?
- How to deposit using Barter by Flutterwave on Quidax
- I applied a promo code by Quidax and I've been able to withdraw it.
- Why did my withdrawal fail?
- I made a deposit to Quidax account and it hasn't reflected in my wallet
- Why has my Naira withdrawal been processing for so long?