Welcome to our Help Center
- Account Verification Account Verification
- Naira Deposits and Withdrawals Naira Deposits and Withdrawals
- Buying and Selling Cryptocurrency Buying and Selling Cryptocurrency
- Send/Receive Cryptocurrency Send/Receive Cryptocurrency
- Fees & Limits Fees & Limits
- Quidax Token (QDX) Quidax Token (QDX)
- Quidax Mobile App Quidax Mobile App
- Quidax Business Quidax Business
- General General
- Two-Factor Authentication Two-Factor Authentication
- Exchange Services Exchange Services
- Security Security
Account Verification
Naira Deposits and Withdrawals
- How to deposit with Qdirect
- How to withdraw with the Qdirect
- What are the limits on Quidax?
- What is QDirect
- I keep getting an error message when I try to withdraw via Qdirect
- I paid money into an account but my wallet has not been funded.
Buying and Selling Cryptocurrency
Send/Receive Cryptocurrency
- How to check your wallet address
- How can I see my transaction on the blockchain?
- Can my wallet address change?
- Is my Quidax Litecoin address compatible?
- Does Quidax support ERC20 tokens?
- Missing cryptocurrency deposit
Fees & Limits
Quidax Token (QDX)
Quidax Mobile App
- I can’t sign into my Quidax account on the Mobile App?
- Is the Quidax Mobile App free?
- What features does the Quidax Mobile App have?
- What is the difference between the Quidax Mobile App and the Web App?
- Can I have multiple accounts on Quidax?
- Is the information on my Mobile App always current?
Quidax Business
General
Two-Factor Authentication
- How to enable Two-Factor Authentication on a mobile phone
- My Two Factor Authentication (2FA) is not working, I can't access my account, what do I do?
- Google Authenticator Binding Failure
- I lost my phone or can't access my account, how can I disable Two-Factor Authentication on my account?
- 2-Factor Authentication (2FA) FAQ
- How to enable Google Authenticator
Exchange Services
- New Wallet Addresses
- Why Do Cryptocurrency Exchanges Have Different Prices for the Same Coin?
- How to cancel orders on the Order Book
- How does Market order work?
- Supported Countries on Quidax
- Quidax exchange interface explained
Security
- How to change your password/Forgot password
- How to re-enable/unlock your account on Quidax.
- How to prevent a Phishing attack
- Securing your trading account on Quidax
- Security tips
- Is Quidax present on social media?