Welcome to our Help Center
- BTC/USDT Trading Championship BTC/USDT Trading Championship
- Buying and Selling Cryptocurrency Buying and Selling Cryptocurrency
- Send/Receive Cryptocurrency Send/Receive Cryptocurrency
- Quidax Mobile App Quidax Mobile App
- Quidax Business Quidax Business
- Drop Your Quidax #DropYourQuidax Drop Your Quidax #DropYourQuidax
- General General
- Two-Factor Authentication Two-Factor Authentication
- Local Currency (Naira) Deposits Local Currency (Naira) Deposits
- Local Currency (Naira) Withdrawals Local Currency (Naira) Withdrawals
- Digital Currency Digital Currency
- Account Management Account Management
- Exchange Services Exchange Services
- Account Verification Account Verification
- Security Security
- Fees & Limits Fees & Limits
- Quidax Bank Account Number (QBAN) Quidax Bank Account Number (QBAN)
BTC/USDT Trading Championship
- What is the Bitcoin (BTC) to USDT (BTC/USDT) Trading Championship? 🤔
- What is the minimum I need to trade to win?
- Can I Buy/Sell on the Mobile App or the Web?
- How do I know if I win?
- How will I be rewarded if I win? 👛
- Can I win the Daily Prize more than once?
Buying and Selling Cryptocurrency
Send/Receive Cryptocurrency
- How to check your wallet address
- How can I see my transaction on the blockchain?
- Can my wallet address change?
- Is my Quidax Litecoin address compatible?
- Does Quidax support ERC20 tokens?
- Missing cryptocurrency deposit
Quidax Mobile App
- Why is the order book exchange not available on the Quidax mobile app?
- I can’t sign into my Quidax account on the Mobile App?
- Is the Quidax Mobile App free?
- What features does the Quidax Mobile App have?
- What is the difference between the Quidax Mobile App and the Web App?
- Can I have multiple accounts on Quidax?
Quidax Business
Drop Your Quidax #DropYourQuidax
- How can I win in the Drop Your Quidax giveaway?
- How do I set my Quidax Username?
- Can I signup via any platform to win in the Drop Your Quidax giveaway?
- Do I need to fund my account or take any action to win?
- What is Quidax?
- How can I make money with Quidax or Bitcoin?
General
Two-Factor Authentication
- How to enable Two-Factor Authentication on a mobile phone
- My Two Factor Authentication (2FA) is not working, I can't access my account, what do I do?
- Google Authenticator Binding Failure
- I lost my phone or can't access my account, how can I disable Two-Factor Authentication on my account?
- 2-Factor Authentication (2FA) FAQ
- How to enable Google Authenticator
Local Currency (Naira) Deposits
- I transferred less than 500,000 Naira to the Direct Deposit account number?
- Can I pay with my Credit Card?
- How can I fund my Quidax Naira wallet via Bank Transfer?
- Are deposits via Bank Transfer Instant?
- Do I have to click on Bank transfer before making a deposit?
- Can I transfer to the previous static account number?
Local Currency (Naira) Withdrawals
- Why did my withdrawal fail?
- Why has my Naira withdrawal been processing for so long?
- When can you withdraw to your local bank on Quidax?
- How long does it take Quidax to process my withdrawals
- How to save a bank account to my Quidax wallet
- How do I withdraw money to my bank account?
Digital Currency
- What is blockchain
- Why would I use Bitcoin? Why should I use Bitcoin?
- What is SegWit?
- What is Bitcoin
- What is Ethereum
- What is USDT?
Account Management
- How to change your name on the Quidax platform
- I want to change my date of birth
- How do I change my address?
- How can I change my email address on Quidax?
- I don’t have a Quidax Naira wallet?
- How can I change my phone number on Quidax?
Exchange Services
- How does Market order work?
- Supported Countries on Quidax
- Quidax exchange interface explained
- What happens on the markets view of the exchange?
- How does limit order work? What are “maker” or “taker” orders?
- How to buy or sell using limit order
Account Verification
- I do not have the phone number I used for my BVN..what can I do?
- I just signed up on Quidax, do I need to verify my account?
- Why do I need to verify my identity?
- Is it safe to use my BVN for Level 2 verification?
- What are the Account Verification Levels/Tiers?
- What Identity cards can I submit?
Security
- How to change your password/Forgot password
- How to re-enable/unlock your account on Quidax.
- How to prevent a Phishing attack
- Securing your trading account on Quidax
- Security tips
- Is Quidax present on social media?
Fees & Limits
Quidax Bank Account Number (QBAN)
- What is Quidax Bank Account Number (QBAN)?
- Can anyone get a Quidax Bank Account Number (QBAN)?
- How do I get a Quidax Bank Account Number (QBAN)?
- Can I save my Quidax Bank Account Number (QBAN)?
- Why don’t I have a Quidax Bank Account Number (QBAN)?
- Can I transfer from my Quidax Bank Account Number (QBAN) to another Quidax customer’s QBAN and will I pay fees?