Welcome to our Help Center
- Quidax Token (QDX) Quidax Token (QDX)
- QDIRECT QDIRECT
- Buying and Selling Cryptocurrency Buying and Selling Cryptocurrency
- Send/Receive Cryptocurrency Send/Receive Cryptocurrency
- Quidax Mobile App Quidax Mobile App
- Quidax Business Quidax Business
- Drop Your Quidax #DropYourQuidax Drop Your Quidax #DropYourQuidax
- General General
- Two-Factor Authentication Two-Factor Authentication
- Local Currency (Naira) Deposits Local Currency (Naira) Deposits
- Local Currency (Naira) Withdrawals Local Currency (Naira) Withdrawals
- Digital Currency Digital Currency
- Account Management Account Management
- Exchange Services Exchange Services
- Account Verification Account Verification
- Security Security
- Fees & Limits Fees & Limits
Quidax Token (QDX)
QDIRECT
- I keep getting an error message when I try to withdraw via Qdirect
- I paid money into an account but my wallet has not been funded.
- What are the limits on Quidax?
- How to deposit with Qdirect
- How to withdraw with the P2P
- How to transfer naira from your wallet to another Quidax naira wallet (Internal Transfer)
Buying and Selling Cryptocurrency
Send/Receive Cryptocurrency
- How to check your wallet address
- How can I see my transaction on the blockchain?
- Can my wallet address change?
- Is my Quidax Litecoin address compatible?
- Does Quidax support ERC20 tokens?
- Missing cryptocurrency deposit
Quidax Mobile App
- I can’t sign into my Quidax account on the Mobile App?
- Is the Quidax Mobile App free?
- What features does the Quidax Mobile App have?
- What is the difference between the Quidax Mobile App and the Web App?
- Can I have multiple accounts on Quidax?
- Is the information on my Mobile App always current?
Quidax Business
Drop Your Quidax #DropYourQuidax
- How do I set my Quidax Username?
- Can I signup via any platform to win in the Drop Your Quidax giveaway?
- Do I need to fund my account or take any action to win?
- What is Quidax?
- How can I make money with Quidax or Bitcoin?
- How can I withdraw after applying the promo code
General
Two-Factor Authentication
- How to enable Two-Factor Authentication on a mobile phone
- My Two Factor Authentication (2FA) is not working, I can't access my account, what do I do?
- Google Authenticator Binding Failure
- I lost my phone or can't access my account, how can I disable Two-Factor Authentication on my account?
- 2-Factor Authentication (2FA) FAQ
- How to enable Google Authenticator
Local Currency (Naira) Deposits
- How to deposit with the P2P
- Can I save the account number for Bank Transfer?
- What are the fees charged for funding my wallet via P2P?
- Are deposits via Bank Transfer Instant?
- I made a bank deposit and haven't received the funds in my wallet, what do I do?
- I made a mistake during the deposit, What do I do?
Local Currency (Naira) Withdrawals
Digital Currency
- What is blockchain
- Why would I use Bitcoin? Why should I use Bitcoin?
- What is SegWit?
- What is Bitcoin
- What is Ethereum
- What is USDT?
Account Management
- How to change your name on the Quidax platform
- I want to change my date of birth
- How do I change my address?
- How can I change my email address on Quidax?
- I don’t have a Quidax Naira wallet?
- How can I change my phone number on Quidax?
Exchange Services
- New Wallet Addresses
- Why Do Cryptocurrency Exchanges Have Different Prices for the Same Coin?
- How does Market order work?
- Supported Countries on Quidax
- Quidax exchange interface explained
- What happens on the markets view of the exchange?
Account Verification
- 10 Commandments of Account Verification
- How to verify your NIN
- I just signed up on Quidax, do I need to verify my account?
- Why do I need to verify my identity?
- Is it safe to use my NIN for Level 2 verification?
- What are the Account Verification Levels/Tiers?
Security
- How to change your password/Forgot password
- How to re-enable/unlock your account on Quidax.
- How to prevent a Phishing attack
- Securing your trading account on Quidax
- Security tips
- Is Quidax present on social media?